FAQ

1. ORDERING

1.0 Where are you shipping from? Are you a real business?

We are based in Sheffield, it’s up north 🙂 Yes we are a real business, we have bills to prove it.

1.1 Do I need to open an account to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us.

You can sign up right now.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items if it is available.

There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via PayPal and all major credit and debit cards such as Mastercard or VISA.

1.6 Can I amend and cancel my order?

Yes, you can cancel an order.

But this only possible if you have not yet received the “Completed Order” email.

The email notification signifies the order is on the move and on its way to shipping company.

If for whatever reason you still need to cancel the order, we advise, you do NOT open the package and return it to us unopened and we can quickly process and refund or offer an alternative solution.

1.7 I have a discount code; how can I use it?

Lucky you!! Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out.

Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.

However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 1 working day, excluding weekends and public holidays. If you place an order before 3PM, we will ship the same day.

2.2 How long will it take for me to receive my order?

This will depend on the shipping service you selected at checkout. If you need a product urgently, we advise you carefully select the appropriate shipping method to avoid disappointment.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking information. Not all shipping methods provide a tracking number. If you select the appropriate service, then a tracking number will added to the order ticket.

2.4 What are the shipping charges like?

Shipping is FREE for orders over £100. If the order includes any Lipo Batteries, please select the “Lipo” shipping method to avoid delays.

2.5 Can I change my shipping address after my order has been confirmed?

When you have received the “Completed Order” email, it means we have packed your request and it’s on it’s way to the shipping agent, at this point you cannot amend the order or change the shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please email us at sales@yourfpv.co.uk and we will do our best to  fix any issues.

2.7 I’ve received a defective item, what should I do?

Panic! We mean don’t panic; we apologize if you have received a defective item.

Please email us at sales@yourfpv.co.uk with more information and we will do our best to fix any issues.

2.8 I’ve received an incorrect item, what should I do?

Don’t Panic! We apologize for sending you the wrong item.

Please email us at sales@yourfpv.co.uk and we will do our best to fix any issues.

2.9 I have not received my parcel, what should I do?

Kindly email us at sales@yourfpv.co.uk, if you have not received your parcel in the expected time frame and remember don’t panic. We are professionals, we will panic for you.

2.10 Will there be an additional charge for redelivery?

Depends. If it’s something YourFPV failed to do, that’s on us, we will cover any costs incurred.

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

Isn’t this the same question as 2.9? who writes this stuff? 🙁 Please feel free to reach out to us at sales@yourfpv.co.uk and we will gladly assist to resolve any issues.